Privacy Policy

LOWEMGMT a trading name for LoweLabs Pty Ltd respects your privacy and handles personal information responsibly.

What we collect

We may collect information such as your name, contact details, organisation, role, communications with us and information you or our clients provide when working with LoweLabs.

Our website may also collect basic technical and usage information through cookies, analytics and similar technologies.

We generally collect information directly from you or our clients, but may also obtain information from public sources, professional networks, service providers or other third parties.

How we use your information

We may use personal information to:

• respond to enquiries and communicate with you;
• provide, develop and improve our services and solutions;
• perform work for our clients;
• manage our business and client relationships;
• protect our systems and prevent misuse;
• meet legal and regulatory requirements; and
• send relevant business communications where permitted by law.

Where a client provides us with personal information as part of an engagement, we use that information for the purposes of providing the agreed services and in accordance with our obligations to that client.

Sharing information

We may share personal information with people and organisations that help us operate or provide our services, including contractors, professional advisers and technology, cloud, analytics and software providers. Or otherwise as required by Law.

Some providers may process information outside Australia, including in the United States and other countries messages are routed through.

We do not sell personal information.

Security and retention

We take reasonable technical and organisational measures to protect personal information from loss, misuse and unauthorised access or disclosure.

We retain personal information only for as long as reasonably required for the purpose for which it was collected or to meet legal or contractual obligations. We then delete or de-identify it where appropriate.

Access, correction and complaints

You may ask us to access or correct personal information we hold about you, or raise a concern about how we have handled it.

Contact:

Privacy Officer - LoweLabs
Email: info@lowelabs.ai

We will consider privacy requests and complaints promptly and in accordance with applicable Australian privacy law.

If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner. Find out more about our obligations and how to make a complaint on the OAIC website.

Changes

We may update this policy as our services or legal obligations change. The latest version will be published on our website.